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Tag: 2020 State of Customer Education

  • CELab: The Customer Education Lab

Episode 40 – Skilljar – 2020 Customer Education Benchmarks and Trends Report

  • June 30, 2020
  • Tagged as: 2020, 2020 State of Customer Education, Adam Avramescu, Budgets, COVID-19, Customer Education, Customers, Dave Derington, Growth, Linda Schwaber-Cohen, Monetization, Partners, ROI, Sandi Lin, Skilljar
https://episodes.castos.com/celabs/CELab-Ep-40-Skilljar-2020-Customer-Education-Benchmarks-and-Trends-Report.mp3

In this episode we look at Skilljar’s 2020 Customer Education Benchmarks and Trends report. This report is one of the most comprehensive to-date featuring insights from over 250 customer and partner education teams.  Come listen…

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  • CELab: The Customer Education Lab

Episode 39 – Thought Industries – 2020 State of Customer Training Report

  • June 23, 2020
  • Tagged as: 2020, 2020 State of Customer Education, Adam Avramescu, B2B, Barry Kelly, Claire Schooley, COVID-19, Customer Education, Dave Derington, National Vanilla Pudding Day, Thought Industries
https://episodes.castos.com/celabs/CELab-Ep-39-Thought-Industries-2020-State-of-Customer-Training-Report.mp3

In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we break down a report from Thought Industries and Claire Schooley (formerly…

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