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Tag: B2B

  • CELab: The Customer Education Lab

Episode 70 – Christy Hollingshead – Data Doesn’t Lie

  • December 15, 2021
  • Tagged as: Adam Avramescu, B2B, Christy Hollingshead, Customer Education, Customer Success, Dave Derington, Heap, Instructional Design, Kirkpatrick, Metrics, Reports, ROI, SaaS
https://episodes.castos.com/celabs/cb5011e9-ae5f-483f-b1be-ba349733dfb0-CELab-Ep-70-Christy-Hollingshead-Data-Doesnt-Lie.mp3

It’s one thing to say that you “Lead with Data” (emphasize air quotes).  It’s another thing entirely to build the kind of dashboards and reports that will allow you to do it. In this episode…

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  • CELab: The Customer Education Lab

Episode 39 – Thought Industries – 2020 State of Customer Training Report

  • June 23, 2020
  • Tagged as: 2020, 2020 State of Customer Education, Adam Avramescu, B2B, Barry Kelly, Claire Schooley, COVID-19, Customer Education, Dave Derington, National Vanilla Pudding Day, Thought Industries
https://episodes.castos.com/celabs/CELab-Ep-39-Thought-Industries-2020-State-of-Customer-Training-Report.mp3

In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we break down a report from Thought Industries and Claire Schooley (formerly…

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