Customer Retention Archives

CELab: The Customer Education Lab

Episode 41 – Intellum and Forrester show how to Increase Revenue and Improve Customer Retention Through Customer Education Programs

July 7, 2020
Tagged as: 2020, Adam Avramescu, Customer Education, Customer Retention, Dave Derington, Forrester, Intellum, July 2019, LMS, ROI, Support Costs, Thought Leadership, World Paloma Day

Our next “State of the Industry” report review comes from Forrester and Intellum with their 2019 paper: “Increase Revenue and Improve Customer Retention Through Customer Education Programs”. This report differs from previous ones in that…

Tag: Customer Retention

Episode 41 – Intellum and Forrester show how to Increase Revenue and Improve Customer Retention Through Customer Education Programs

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