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Tag: SMB

  • CELab: The Customer Education Lab

Episode 155 – Todd Kirk @ Brainstorm – “The Two-Hump Problem”

  • April 25, 2025
  • Tagged as: BrainStorm, Customer Education, Customer Experience, Customer Success, Dave Derington, Digital Transformation, Enablement, Enterprise, Learning Interventions, learning platforms, LMS, Retention, ROI, SaaS, Scale, SMB, Tech-Touch
https://episodes.castos.com/celabs/2020230/c1e-mxwxsq03dqio1313-dmzxn673h91-j6xdqv.mp3

In this dynamic episode of CELab, Todd Kirk from BrainStorm joins with Dave Derington for a dive deep into the complex world of customer education, unveiling the “Two-Hump Problem”! What’s that, you say? It’s a…

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  • CELab: The Customer Education Lab

Episode 54 – Eugene Lee Takes the Investor View on Customer Education

  • February 4, 2021
  • Tagged as: Adam Avramescu, Customer Education, Customer Success, Dave Derington, Docebo, Eugene Lee, Gainsight, Intellum, Investment, Learning Management System, LMS, OMERS Ventures, Post-Sales, ROI, Skilljar, SMB, Thought Industries, Venture Capital, WorkRamp
https://episodes.castos.com/celabs/CELab-Ep-54-Eugene-Lee-Takes-the-Investor-View-on-Customer-Education.mp3

What are venture capitalists thinking about the potential for Customer Education and Customer Success? As the industry becomes more profitable, we’ve seen more investment activity in the space. Eugene Lee from OMERS Ventures joins us…

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