CEdMA, or the Customer Education Management Association, is one of the primary organizations for Customer Education Leaders. Adam spoke at their fall conference in Boston and brought back some nuggets to discuss with Dave in Episode 005 of CELab.
At CEdMA, all the presentations are led by member organizations, so you’re not hearing from abstract “thought leaders” — you’re hearing from other Customer Education leaders. This also means that, rather than artificially imposing a theme, the themes that arise are more organic and based on the issues and trends that Customer Education leaders see on a day-to-day basis.
This year’s conference saw two key themes:
- The role of the traditional Education Services P&L (which stands for profit and loss, and refers to running your department like a business, where you must achieve profitability) vs. using Customer Education to support the overall health of the broader business.
- The role of certification and badging, to certify and credential our customers.