Tag: Adam Avramescu

• CELab: The Customer Education Lab

Episode 153 – [Feed Drop] CXetera – Should CSMs do training?

• March 27, 2025
• Tagged as: Adam Avramescu, Coffee habits, cost to serve, CSM roles, CSM training, Customer Education, customer engagement, Customer Experience, customer outcomes, Customer Success, Customer Training, Dee Kapila, market specificity, operational efficiency, personality matters, Product Adoption, professional development, Professional Services, QBR challenges, scalable training, team optimization, training art, training consistency, training customization., training efficiency, training expertise, training quality, training scalability, training sustainability, webinar delivery

This episode is a “feed drop” or crossover episode featuring Adam Avramescu and Dee Kapila‘s new show – CXetera! As our network grows, we will often feature other shows where you can go and continue…

• CELab: The Customer Education Lab

CELab – Ep 151 – Elli Neeld – Building AI Chatbots for CX

• February 22, 2025
• Tagged as: Adam Avramescu, AI chatbots, Customer Education, Customer Experience, Customer Satisfaction, Customer Support, Data Sources, Implementation, Optimization, Proactive Education, Resolution Rate, User Experience

In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore the challenges faced in the “old-school” customer support models, the transition…

• CELab: The Customer Education Lab

CELab – Ep 150 – Celebrating 150 Episodes – Reflections on our Journey in Customer Education

• February 7, 2025
• Tagged as: Adam Avramescu, AI integration, Atlassian, community integration, content syndication, Customer Education, Customer Success, Dave Derington, enterprise deployment, journey reflection, large organizations, learning maturity, learning platforms, marketing alignment, partner training, podcast episode, strategic roles, user groups

In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field. They explore the fluidity of customer education roles, noting that there…

• CELab: The Customer Education Lab

CELab Ep 147 – CELab 2024 Wrapped – Part 2

• December 27, 2024
• Tagged as: Adam Avramescu, AI, community, content creation, Customer Education, Customer Success, Dave Derington, Learning Design, LMS, SaaS, Scale

As the year comes to a close, we reflect on the top episodes of 2024 and make some bold predictions for the year ahead. What were our five most popular episodes of the year and…

• CELab: The Customer Education Lab

CELab Ep 144 – Cultivating a Culture of Learning: Trimble’s Innovative Approach to Customer Education

• November 15, 2024
• Tagged as: Adam Avramescu, Customer Education, Customer Success, Dave Derington, Digital Credentialing, gamification, L&D, Learning Culture, Leila Ishtayeh Colburn, Owen Chamberlain, Partnerships, SaaS, social learning

In this episode of CELab, we broaden our conversation about inspiring a “culture of learning” that inspires innovation.  We dive deep with Leila Ishtayeh Colburn, the Learning Platform Enablement Leader at Trimble, and Owen Chamberlain,…

• CELab: The Customer Education Lab

Ep 136 – Mini – Who’s Going To Arrest Me When I Get My Certification Program Wrong?

• July 25, 2024
• Tagged as: Adam Avramescu, Certification, Customer Education, Customer Success, High-Stakes, Legal, Proctoring, SaaS

Certification – it’s a challenging and sometimes contentious topic for Customer Education professionals. At CELab, we hear this question come up quite a lot. Chances are good that you may be asked to create a…

• CELab: The Customer Education Lab

Episode 133 – Zoe Ludwig on Driving Brand Advocacy and Product Led Growth through Education

• June 14, 2024
• Tagged as: Adam Avramescu, AI, Customer Education, Marketing, SaaS, Scale, Zoe Ludwig

How do you get from 6th grade science to a role leading Customer Education at Notion? It’s a great story that’s behind the evolution of customer education at Notion, where our guest – Zoe Ludwig…

• CELab: The Customer Education Lab

Episode 132 – Intellum – Forrester Report – Driving Business Success Through Customer Education

• May 31, 2024
• Tagged as: 2024, Adam Avramescu, Business Success, Customer Education, Dave Derington, Forrester, Intellum, SaaS, Shannon Howard

In this episode we’re joined by Special Guest – Shannon Howard – as we dive into the Intellum-sponsored study from Forrester:  “Driving Business Success Through Customer Education”.  This is a refresh of the 2019 report,…

• CELab: The Customer Education Lab

Episode 131 – Mark Kilens – Education is a Fundamental Pillar of your Go-to-Market

• May 23, 2024
• Tagged as: Adam Avramescu, AI, community, Customer Education, Customer Success, Dave Derington, Drift, Hubspot, Mark Kilens, Product Education, SaaS, Scale

“If you just focus on educating your customers, you’re missing a HUGE opportunity!” says Mark Kilens, Co-Founder of HubSpot Academy and Drift, and now CEO and Co-founder of TACK ⛵️ & ClubPF. Check out Mark’s…

• CELab: The Customer Education Lab

Episode 130 – Katie Felton on Education Pricing and Packaging

• April 25, 2024
• Tagged as: Adam Avramescu, Customer Education, Customer Success, Dave Derington, Packaging, Pricing, SaaS

In this episode we welcome Katie Felton – Director of Academies, Global Education Services at Anthology Inc. to continue our exploration into Pricing and Packaging for Customer Education. This episode dives deep into the world…