In this dynamic episode of CELab, Todd Kirk from BrainStorm joins with Dave Derington for a dive deep into the complex world of customer education, unveiling the “Two-Hump Problem”! What’s that, you say? It’s a…
Episode 153 – [Feed Drop] CXetera – Should CSMs do training?
- March 27, 2025
- Tagged as: Adam Avramescu, Coffee habits, cost to serve, CSM roles, CSM training, Customer Education, customer engagement, Customer Experience, customer outcomes, Customer Success, Customer Training, Dee Kapila, market specificity, operational efficiency, personality matters, Product Adoption, professional development, Professional Services, QBR challenges, scalable training, team optimization, training art, training consistency, training customization., training efficiency, training expertise, training quality, training scalability, training sustainability, webinar delivery
This episode is a “feed drop” or crossover episode featuring Adam Avramescu and Dee Kapila‘s new show – CXetera! As our network grows, we will often feature other shows where you can go and continue…
In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and partner training. They explore the evolution of NetExam, the importance of…
CELab – Ep 150 – Celebrating 150 Episodes – Reflections on our Journey in Customer Education
- February 7, 2025
- Tagged as: Adam Avramescu, AI integration, Atlassian, community integration, content syndication, Customer Education, Customer Success, Dave Derington, enterprise deployment, journey reflection, large organizations, learning maturity, learning platforms, marketing alignment, partner training, podcast episode, strategic roles, user groups
In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field. They explore the fluidity of customer education roles, noting that there…
As the year comes to a close, we reflect on the top episodes of 2024 and make some bold predictions for the year ahead. What were our five most popular episodes of the year and…
CELab Ep 146 – CELab 2024 Wrapped
- December 12, 2024
- Tagged as: accelerated engagement, AI integration, community engagement, community platform, cross-functional collaboration, Customer Education, customer metrics, Customer Success, Customer Training, digital CX, diverse challenges, independent consultant, LMS selection, process improvement, scaled CX
In this episode, we reflect on the eventful year of 2024 for the CELab podcast. Dave shares his experiences as an independent consultant, highlighting the diverse range of customer education challenges he has tackled, from…
In this episode of CELab, we broaden our conversation about inspiring a “culture of learning” that inspires innovation. We dive deep with Leila Ishtayeh Colburn, the Learning Platform Enablement Leader at Trimble, and Owen Chamberlain,…
In this episode we had the pleasure of speaking with Neel Balar, the co-founder of Clueso. Clueso is a platform that aims to revolutionize the way Customer Education content is created, offering a fast and…
In this episode, we invite Samantha Murray discuss her journey of boomeranging back to Customer Education where we explore the importance of consolidating customer education programs, the challenges in the industry, and the need for…
In this episode, Dave Derington and Adam Avramescu explore the role of strategy and active listening in the field of customer education. They challenge the notion that rigid frameworks and pre-defined strategies are the key…
