Tag: Customer Success

• CELab: The Customer Education Lab

Episode 153 – [Feed Drop] CXetera – Should CSMs do training?

• March 27, 2025
• Tagged as: Adam Avramescu, Coffee habits, cost to serve, CSM roles, CSM training, Customer Education, customer engagement, Customer Experience, customer outcomes, Customer Success, Customer Training, Dee Kapila, market specificity, operational efficiency, personality matters, Product Adoption, professional development, Professional Services, QBR challenges, scalable training, team optimization, training art, training consistency, training customization., training efficiency, training expertise, training quality, training scalability, training sustainability, webinar delivery

This episode is a “feed drop” or crossover episode featuring Adam Avramescu and Dee Kapila‘s new show – CXetera! As our network grows, we will often feature other shows where you can go and continue…

• CELab: The Customer Education Lab

Episode 152 – NetExam – Beyond Customer Training: Demystifying Channel Partner Education

• March 10, 2025
• Tagged as: access management, AI in training, Certification, Customer Education, Customer Success, Dan Boyle, Dave Derington, informal learning, Learning Management System, LMS, NetExam, partner training, Scale, training best practices

In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and partner training. They explore the evolution of NetExam, the importance of…

• CELab: The Customer Education Lab

CELab – Ep 150 – Celebrating 150 Episodes – Reflections on our Journey in Customer Education

• February 7, 2025
• Tagged as: Adam Avramescu, AI integration, Atlassian, community integration, content syndication, Customer Education, Customer Success, Dave Derington, enterprise deployment, journey reflection, large organizations, learning maturity, learning platforms, marketing alignment, partner training, podcast episode, strategic roles, user groups

In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field. They explore the fluidity of customer education roles, noting that there…

• CELab: The Customer Education Lab

CELab Ep 147 – CELab 2024 Wrapped – Part 2

• December 27, 2024
• Tagged as: Adam Avramescu, AI, community, content creation, Customer Education, Customer Success, Dave Derington, Learning Design, LMS, SaaS, Scale

As the year comes to a close, we reflect on the top episodes of 2024 and make some bold predictions for the year ahead. What were our five most popular episodes of the year and…

• CELab: The Customer Education Lab

CELab Ep 146 – CELab 2024 Wrapped

• December 12, 2024
• Tagged as: accelerated engagement, AI integration, community engagement, community platform, cross-functional collaboration, Customer Education, customer metrics, Customer Success, Customer Training, digital CX, diverse challenges, independent consultant, LMS selection, process improvement, scaled CX

In this episode, we reflect on the eventful year of 2024 for the CELab podcast. Dave shares his experiences as an independent consultant, highlighting the diverse range of customer education challenges he has tackled, from…

• CELab: The Customer Education Lab

CELab Ep 144 – Cultivating a Culture of Learning: Trimble’s Innovative Approach to Customer Education

• November 15, 2024
• Tagged as: Adam Avramescu, Customer Education, Customer Success, Dave Derington, Digital Credentialing, gamification, L&D, Learning Culture, Leila Ishtayeh Colburn, Owen Chamberlain, Partnerships, SaaS, social learning

In this episode of CELab, we broaden our conversation about inspiring a “culture of learning” that inspires innovation.  We dive deep with Leila Ishtayeh Colburn, the Learning Platform Enablement Leader at Trimble, and Owen Chamberlain,…

• CELab: The Customer Education Lab

CELab Ep 143 – Neel Balar – Clueso – Revolutionizing Customer Education with AI-Powered Video Creation

• October 31, 2024
• Tagged as: AI, Clueso, Customer Education, Customer Success, Dave Derington, Neel Balar, SaaS, Video Creation

In this episode we had the pleasure of speaking with Neel Balar, the co-founder of Clueso. Clueso is a platform that aims to revolutionize the way Customer Education content is created, offering a fast and…

• CELab: The Customer Education Lab

CELab – Ep 142 – Samantha Murray – Boomeranging Back into Customer Ed

• October 17, 2024
• Tagged as: career growth, consolation, Customer Education, Customer Success, Dave Derington, e-learning, Learner-Centered Design, Mindset, SaaS, Samantha Murray, Software, Thought Industries

In this episode, we invite Samantha Murray discuss her journey of boomeranging back to Customer Education where we explore the importance of consolidating customer education programs, the challenges in the industry, and the need for…

• CELab: The Customer Education Lab

CELab – Ep 141 – Rethinking Customer Education Strategy: The Power of Active Listening

• October 3, 2024
• Tagged as: Creativity, Customer Education, Customer Success, Dave Derington, Learner-Centered Design, Mindset, SaaS, Setting Expectations, Software, Thought Industries

In this episode, Dave Derington and Adam Avramescu explore the role of strategy and active listening in the field of customer education. They challenge the notion that rigid frameworks and pre-defined strategies are the key…

• CELab: The Customer Education Lab

Ep 136 – Mini – Who’s Going To Arrest Me When I Get My Certification Program Wrong?

• July 25, 2024
• Tagged as: Adam Avramescu, Certification, Customer Education, Customer Success, High-Stakes, Legal, Proctoring, SaaS

Certification – it’s a challenging and sometimes contentious topic for Customer Education professionals. At CELab, we hear this question come up quite a lot. Chances are good that you may be asked to create a…