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Archives: Episode

You are viewing all posts published for the month of September, 2023. If you still can't find what you are looking for, try searching using the form at the right upper corner of the page.

CELab Ep 115 – Shellie Grieve – Cohort Learning in Customer Education

  • September 21, 2023
https://episodes.castos.com/celabs/fd1e0099-72be-4f2e-8cef-f115c5ab525f-CELab-Ep-115-Shellie-Grieve-Cohort-Learning-in-Customer-Education.mp3

In this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning at ServiceNow. You’ll hear about the landscape of cohort learning and its role in customer education, the impact of the pandemic…

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CELab Ep 114 – Alessandra Marinetti – Change Management and its Role in Customer Education

  • September 7, 2023
https://episodes.castos.com/celabs/fbd9b353-d429-48ef-aeae-78a891867590-Customer-Education-Laboratories-Episode-114-F-.mp3

In this episode, Adam Avramescu takes a deep dive into Change Management with Alessandra Marinetti – Global Head of Education and Enablement at Asana.  Change Management is, as Alessandra shares – “the ability to enable…

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Ep 113 – Caitlin Wood – Scale Success and the Role of Education

  • August 24, 2023
https://episodes.castos.com/celabs/d796d0ce-19ae-46dc-ac52-28fc2a5f8e18-Ep-113-Caitlin-Wood-Scale-Success-and-the-Role-of-Education.mp3

In this episode, Caitlin Wood, Senior Director of Customer Success and Enablement at Ironclad, dives into the intricate world of customer education and success. She elucidates the unique structure of Ironclad’s education program, the role…

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Ep 112 – Nick Mehta and Steve Cornwell – Digital Customer Education

  • August 17, 2023
https://episodes.castos.com/celabs/2d9e891a-0cab-4abd-92a3-d8a088505fa7-Nick-Mehta-and-Steve-Cornwell-Digital-Customer-Education.mp3

This is an episode you won’t want to miss – the future is now!  Customer Education has a seat at the table and a critical impact on business. In this episode, we talk with Nick…

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Episode 111 – Instructional Design 101 – Mayer’s 12 Principles

  • August 10, 2023
https://episodes.castos.com/celabs/a7d65ffc-d4a5-4716-913c-bdb56f4f7f0a-Instructional-Design-101-Mayer-s-12-Principles.mp3

In this episode, Adam reviews Dr. Richard E. Mayer’s 12 Principles for Multimedia Learning in our Instructional Design 101 series. Dr. Mayer’s research focus is determining how people learn (i.e., the science of learning) and…

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Episode 110 – Navigating the Learning Management Systems Marketplace

  • July 27, 2023
https://episodes.castos.com/celabs/e5e6172b-b8df-4aea-a302-2c5fd15640fe-Navigating-the-Learning-Management-Systems-Marketplace.mp3

In this podcast episode, host Dave Derington speaks with John Leh, CEO/Lead Analyst at learning tech research/consulting firm, Talented Learning. Talented Learning provides independent research and analysis on learning management systems (LMS), focusing on extended…

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Episode 109 – TechSmith and Project-Based Learning

  • July 17, 2023
https://episodes.castos.com/celabs/cf9e371f-ddaf-4865-ba9b-08a3adf7a929-CELab-Ep-109-TechSmith-and-Project-Based-Learning.mp3

We are big fans of TechSmith and its products – and TechSmith is a fantastic supporter of the Customer Education community! Today we welcome Matt Pierce and Troy Stein from TechSmith to the show to…

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Episode 108 – Stephanie Pellegrino – Landing a Job in Customer Education – Part 2

  • June 29, 2023
https://episodes.castos.com/celabs/1d1a15c9-63f1-45c2-93ea-11ea460698ad-Episode-108-Stephanie-Pellegrino-Landing-a-Job-in-Customer-Education-Part-2.mp3

Welcome to Part II of an important discussion between host Adam Avramescu, VP of Customer Education at Personio, and Stephanie Pellegrino, who leads Customer Education at Gong. Adam and Stephanie give an unfiltered view into…

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Episode 107 – Landing a Job in Customer Education – Part 1 – with Stephanie Pellegrino

  • June 26, 2023
https://episodes.castos.com/celabs/e1a17196-4333-4c78-9357-f165688950b4-Landing-a-Job-in-Customer-Education-Part-1-with-Stephanie-Pellegrino.mp3

Welcome to Part I of a candid discussion between host Adam Avramescu, VP of Customer Education at Personio, and Stephanie Pellegrino, who leads Customer Education at Gong.  You’ll hear about the macroeconomic changes in the…

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Episode 106 – Aaron Morin @ Thinkific – Education from Hustle Culture to Customer Success

  • June 1, 2023
https://episodes.castos.com/celabs/1488521/Aaron-Morin-Thinkific-Education-from-Hustle-Culture-to-Customer-Success.mp3

In Episode 102, we first spoke with the Thinkific Team about the Power of Education as a Growth Tool for business. Today we’re going deeper into the history and growth of the Thinkific platform itself. …

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Recent Posts

  • CELab Ep 115 – Shellie Grieve – Cohort Learning in Customer Education
  • CELab Ep 114 – Alessandra Marinetti – Change Management and its Role in Customer Education
  • Ep 113 – Caitlin Wood – Scale Success and the Role of Education
  • Ep 112 – Nick Mehta and Steve Cornwell – Digital Customer Education
  • Episode 111 – Instructional Design 101 – Mayer’s 12 Principles

The CELab CEO Series

This is a series of episodes where we focused on the CEO perspective upon Customer Education.

  • Episode 53 – Exploring Consolidated Learning Strategies with Ted Blosser
  • Episode 44 – Chip Ramsey – Start with Science
  • Episode 36 – Jonathan Anderson and the Power of UI in Product Adoption
  • Episode 34 – Wendy Hamilton Explains How Video is the Key to Customer Education
  • Episode 33 – Barry Kelly Takes Us from Default to Dynamic Measurement
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