In this episode of CELab, co-host Adam Avramescu and special guest star Beaker Tincher from Personio sit down with Andrew Matsiavin, co-founder of Parta.io, to share the story of how their partnership transformed their approach…
CELab – Ep 160 – Randon Ruggles and The Secret to Customer Education Success: Short-Form Video, Data, and Team Synergy
- July 4, 2025
- Tagged as: content creation, Customer Education, customer engagement, customer journey, Customer Success, data metrics, Jamf, Learning Experience, Learning Management System, Localization, onboarding flows, Professional Services, Randon Ruggles, scalable content, short form content, video content
What does it take to build a world-class customer education program in today’s fast-paced, global SaaS landscape? In this episode, Dave Derington sits down with Randon Ruggles, Director of Customer Education at Jamf, to unpack…
CELab – Ep 159 – Pulse 2025 Customer Education Recap: AI, Scaling, and Digital Success
- June 19, 2025
- Tagged as: Adam Avramescu, AI integration, Apple podcasts, audience engagement, community platform, content creation, Customer Education, customer engagement, Customer Experience, customer success lifecycle, customer success operating system, customer success strategy, customer success tools., Dave Derington, deeper learning, digital customer success, digital programs, education community, Gainsight Pulse, Integration, learning ecosystem, LinkedIn, Platforms, podcast website, positive review, processes, Product Adoption, rewards, scaled programs, show notes, Skilljar acquisition, theme music
In this electrifying episode of CELab, Adam and Dave take the opportunity to share insights and learnings from Gainsight Pulse 2025, unpacking the transformative landscape of customer education and digital success. Through candid conversations and…
CELab – Ep 158 – Jeremy Davis at Cloudshare – Virtual Labs: The Game-Changer in Customer Education Technology
- June 6, 2025
- Tagged as: AI automation, Cloudshare, Customer Education, customer journey, Customer Retention, Customer Success, Dave Derington, hands-on training, Instructional Design, Jeremy Davis, operational efficiency, Product Marketing, scalable programs, self-paced training, training impact, virtual environment, virtual labs
In this episode, we sit down with Jeremy Davis from Cloudshare to explore the transformative world of virtual labs in customer education. Discover how cutting-edge technology is reshaping training approaches, making learning more accessible, efficient,…
In this dynamic episode of CELab, Todd Kirk from BrainStorm joins with Dave Derington for a dive deep into the complex world of customer education, unveiling the “Two-Hump Problem”! What’s that, you say? It’s a…
Episode 153 – [Feed Drop] CXetera – Should CSMs do training?
- March 27, 2025
- Tagged as: Adam Avramescu, Coffee habits, cost to serve, CSM roles, CSM training, Customer Education, customer engagement, Customer Experience, customer outcomes, Customer Success, Customer Training, Dee Kapila, market specificity, operational efficiency, personality matters, Product Adoption, professional development, Professional Services, QBR challenges, scalable training, team optimization, training art, training consistency, training customization., training efficiency, training expertise, training quality, training scalability, training sustainability, webinar delivery
This episode is a “feed drop” or crossover episode featuring Adam Avramescu and Dee Kapila‘s new show – CXetera! As our network grows, we will often feature other shows where you can go and continue…
In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and partner training. They explore the evolution of NetExam, the importance of…
In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore the challenges faced in the “old-school” customer support models, the transition…
CELab – Ep 150 – Celebrating 150 Episodes – Reflections on our Journey in Customer Education
- February 7, 2025
- Tagged as: Adam Avramescu, AI integration, Atlassian, community integration, content syndication, Customer Education, Customer Success, Dave Derington, enterprise deployment, journey reflection, large organizations, learning maturity, learning platforms, marketing alignment, partner training, podcast episode, strategic roles, user groups
In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field. They explore the fluidity of customer education roles, noting that there…
CELab – Ep 149 – Julie Cochrane – Balancing Instructor-Led Delivery Costs with Customer Value: A Pricing Playbook
- January 24, 2025
- Tagged as: change management, client engagement, compliance training, cost management, Customer Education, data-driven pricing, financial software, flexible models, Instructional Design, Julie Cochrane, Learning Management System, pricing strategy, sales collaboration, training value, virtual labs, virtual training
In this episode of the CELab podcast, Julie Cochran, the Global Education Services lead at Charles River Development, shares her journey in developing a fair and data-driven pricing model for her company’s instructor-led training programs. …
