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Recapping Skilljar Connect in Seattle

This week on CELab, we recap another Customer Education conference: Skilljar Connect! Adam attended and spoke on a panel at the conference, and it was a great day spent with other Customer Educators. Let’s face... Read More
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Recapping the CEdMA Fall 2018 Conference in Boston

CEdMA, or the Customer Education Management Association, is one of the primary organizations for Customer Education Leaders. Adam spoke at their fall conference in Boston and brought back some nuggets to discuss with Dave in... Read More
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Hiring a New Customer Education Leader? Start Here.

With the rise of Customer Education in SaaS companies, many Customer Success, Marketing, or Services leaders are in the position of needing to make their first Customer Education hire. But who do you hire? Do... Read More
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Do you need a Customer LMS?

The Learning Management System (LMS) is often the first system that a Customer Education function will purchase. After all, if you’re going to deliver online courses, you need a place to host them and track... Read More

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