In this episode, we’re celebrating some milestones from CELab! First, we are celebrating two amazing years of working out loud. We kicked off our very first episode, “Getting Started with Customer Education” on November 11th,…
This article on selecting a Customer Training LMS is adapted from Adam Avramescu’s book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. What is a Customer Training LMS? A Customer Training LMS (Learning…
Episode 49 – Customer Education Conferences Recap 2020
- November 12, 2020
- Tagged as: Adam Avramescu, Alessandra Marinetti, Barry Kelly, Bill Cushard, CEdMA Connect, Customer Education, Customer Education Conferences, Customer Education Manifesto, Daniel Quick, Dave Derington, Debbie Smith, DEI, Hopin, Linda Schwaber-Cohen, Melissa Majors, Recap, Skilljar Connect, Thought Industries
This is the time of year where we see conferences like DevLearn (which we spoke at last year), The Guild’s Learning Conference, and this year, for the first time ever, we had a three-week run…
In October we attended Skilljar Connect 2020 and hosted a Live Mailbag episode at the event! Attendees submitted really amazing questions. We couldn’t tackle them all – so stay tuned for yet another Mailbag episode…
In this “mini” episode, we focus on microlearning and share some things we learned from one of the industry experts on the subject. At DevLearn 2019, we had the great opportunity to talk with Carla…
Welcome back to Instructional Design 101, where we’ll ask whether Customer Educators need to care about Bloom’s Taxonomy. What’s that, you ask? Bloom’s Taxonomy, created in 1956 by educational psychologist Benjamin Bloom, is used by…
In this episode of the CELab Podcast, we’re joined by Maria Manning-Chapman, the VP, Education Services Research at TSIA where we expand upon the TSIA’s “State of Education Services 2020” report – which we covered…
You’ve invested in Customer Education — now what? Every Customer Education professional asks the question at some point: “What format should I use to create educational programs?” It’s often the first question many Customer Education…
In this episode we talk with Chip Ramsey – Founder and CEO of Intellum and one of the early pioneers in our field with the first ever platform for Customer Education. We talk about the transition…
Your guide to what Customer Education is, and why it matters for your business. Customer Education is the discipline of teaching customers how to use and find value from products. As a business function, it…
