In this dynamic episode of CELab, Todd Kirk from BrainStorm joins with Dave Derington for a dive deep into the complex world of customer education, unveiling the “Two-Hump Problem”! What’s that, you say? It’s a…
Episode 153 – [Feed Drop] CXetera – Should CSMs do training?
- March 27, 2025
- Tagged as: Adam Avramescu, Coffee habits, cost to serve, CSM roles, CSM training, Customer Education, customer engagement, Customer Experience, customer outcomes, Customer Success, Customer Training, Dee Kapila, market specificity, operational efficiency, personality matters, Product Adoption, professional development, Professional Services, QBR challenges, scalable training, team optimization, training art, training consistency, training customization., training efficiency, training expertise, training quality, training scalability, training sustainability, webinar delivery
This episode is a “feed drop” or crossover episode featuring Adam Avramescu and Dee Kapila‘s new show – CXetera! As our network grows, we will often feature other shows where you can go and continue…
In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore the challenges faced in the “old-school” customer support models, the transition…
