Tag: Dave Derington

• CELab: The Customer Education Lab

CELab – Ep 159 – Pulse 2025 Customer Education Recap: AI, Scaling, and Digital Success

• June 19, 2025
• Tagged as: Adam Avramescu, AI integration, Apple podcasts, audience engagement, community platform, content creation, Customer Education, customer engagement, Customer Experience, customer success lifecycle, customer success operating system, customer success strategy, customer success tools., Dave Derington, deeper learning, digital customer success, digital programs, education community, Gainsight Pulse, Integration, learning ecosystem, LinkedIn, Platforms, podcast website, positive review, processes, Product Adoption, rewards, scaled programs, show notes, Skilljar acquisition, theme music

In this electrifying episode of CELab, Adam and Dave take the opportunity to share insights and learnings from Gainsight Pulse 2025, unpacking the transformative landscape of customer education and digital success. Through candid conversations and…

• CELab: The Customer Education Lab

CELab – Ep 158 – Jeremy Davis at Cloudshare – Virtual Labs: The Game-Changer in Customer Education Technology

• June 6, 2025
• Tagged as: AI automation, Cloudshare, Customer Education, customer journey, Customer Retention, Customer Success, Dave Derington, hands-on training, Instructional Design, Jeremy Davis, operational efficiency, Product Marketing, scalable programs, self-paced training, training impact, virtual environment, virtual labs

In this episode, we sit down with Jeremy Davis from Cloudshare to explore the transformative world of virtual labs in customer education. Discover how cutting-edge technology is reshaping training approaches, making learning more accessible, efficient,…

• CELab: The Customer Education Lab

Episode 155 – Todd Kirk @ Brainstorm – “The Two-Hump Problem”

• April 25, 2025
• Tagged as: BrainStorm, Customer Education, Customer Experience, Customer Success, Dave Derington, Digital Transformation, Enablement, Enterprise, Learning Interventions, learning platforms, LMS, Retention, ROI, SaaS, Scale, SMB, Tech-Touch

In this dynamic episode of CELab, Todd Kirk from BrainStorm joins with Dave Derington for a dive deep into the complex world of customer education, unveiling the “Two-Hump Problem”! What’s that, you say? It’s a…

• CELab: The Customer Education Lab

Episode 152 – NetExam – Beyond Customer Training: Demystifying Channel Partner Education

• March 10, 2025
• Tagged as: access management, AI in training, Certification, Customer Education, Customer Success, Dan Boyle, Dave Derington, informal learning, Learning Management System, LMS, NetExam, partner training, Scale, training best practices

In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and partner training. They explore the evolution of NetExam, the importance of…

• CELab: The Customer Education Lab

CELab – Ep 150 – Celebrating 150 Episodes – Reflections on our Journey in Customer Education

• February 7, 2025
• Tagged as: Adam Avramescu, AI integration, Atlassian, community integration, content syndication, Customer Education, Customer Success, Dave Derington, enterprise deployment, journey reflection, large organizations, learning maturity, learning platforms, marketing alignment, partner training, podcast episode, strategic roles, user groups

In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field. They explore the fluidity of customer education roles, noting that there…

• CELab: The Customer Education Lab

CELab Ep 147 – CELab 2024 Wrapped – Part 2

• December 27, 2024
• Tagged as: Adam Avramescu, AI, community, content creation, Customer Education, Customer Success, Dave Derington, Learning Design, LMS, SaaS, Scale

As the year comes to a close, we reflect on the top episodes of 2024 and make some bold predictions for the year ahead. What were our five most popular episodes of the year and…

• CELab: The Customer Education Lab

CELab Ep 145 – Craig Hewitt – The Future of Podcasting and Customer Growth

• November 29, 2024
• Tagged as: AI, brand growth, content creation, Customer Education, Dave Derington, distribution, Engagement, Marketing, media, media strategy, omni-channel, podcasting, scaling, short-form content, Twitch, YouTube

How does podcasting help Customer Education? In this episode we welcome Craig Hewitt, the founder of Castos, a podcast hosting and production platform. We dive into the ever-evolving landscape of content creation, distribution, and how…

• CELab: The Customer Education Lab

CELab Ep 144 – Cultivating a Culture of Learning: Trimble’s Innovative Approach to Customer Education

• November 15, 2024
• Tagged as: Adam Avramescu, Customer Education, Customer Success, Dave Derington, Digital Credentialing, gamification, L&D, Learning Culture, Leila Ishtayeh Colburn, Owen Chamberlain, Partnerships, SaaS, social learning

In this episode of CELab, we broaden our conversation about inspiring a “culture of learning” that inspires innovation.  We dive deep with Leila Ishtayeh Colburn, the Learning Platform Enablement Leader at Trimble, and Owen Chamberlain,…

• CELab: The Customer Education Lab

CELab Ep 143 – Neel Balar – Clueso – Revolutionizing Customer Education with AI-Powered Video Creation

• October 31, 2024
• Tagged as: AI, Clueso, Customer Education, Customer Success, Dave Derington, Neel Balar, SaaS, Video Creation

In this episode we had the pleasure of speaking with Neel Balar, the co-founder of Clueso. Clueso is a platform that aims to revolutionize the way Customer Education content is created, offering a fast and…

• CELab: The Customer Education Lab

CELab – Ep 142 – Samantha Murray – Boomeranging Back into Customer Ed

• October 17, 2024
• Tagged as: career growth, consolation, Customer Education, Customer Success, Dave Derington, e-learning, Learner-Centered Design, Mindset, SaaS, Samantha Murray, Software, Thought Industries

In this episode, we invite Samantha Murray discuss her journey of boomeranging back to Customer Education where we explore the importance of consolidating customer education programs, the challenges in the industry, and the need for…