In this episode, we are joined by Ashley DeKerlegand, Director of Customer Education and CX Enablement at Quickbase, to unpack how she transformed Quickbase University from “optional training” into a core driver of expansion and…
CELab – Ep 177 – How Kevin Lee Turned “Scrappy” Video into a Scaled Customer Education Engine
- March 4, 2026
- Tagged as: AI impact, audience engagement, authenticity, content creation, corporate jargon, Customer Education, customer journey, Customer Success, Dave Derington, employee generated content, influencer, Kevin Lee, Onboarding, personal brand, Rubic's Cube, scalable learning, Scale, social media, video content, video production, YouTube
In this episode of CELab, we welcome content creator Kevin Lee to unpack how “scrappy” social-style video can transform Customer Education and scaled Customer Success. Kevin shares his journey from running a Rubik’s Cube meme account and…
CELab – Ep 171 – Building an Operating System for Execution: Sean Reay on the Future of Enablement & CX
- December 11, 2025
- Tagged as: accountability, AI authoring, AI for CX, AI roleplay, always-on learning, business outcomes, calls to action, Collaboration, Customer Education, Customer Experience, customer experience., customer journey, Dave Derington, Enablement, go-to-market resources, impact sprints, innovation, Instructional Design, knowledge management, learning friction, learning tools, micro learnings, personalization at scale, revenue architecture, revenue targets, SaaS, Sales Enablement, Sean Reay, strategic enablement, training assets, workflow integration
What happens when you stop thinking about “training” and start designing a revenue architecture? In this episode, we down with Sean Reay – a seasoned revenue enablement leader with experience at companies like Outreach and…
CELab – Ep 169 – Customer Education and Education Services – The Future of Learning in B2B SaaS – Part 2
- November 12, 2025
- Tagged as: agile practices, B2B SaaS, continuous learning, Customer Education, Customer Enablement, Customer Success, data structure, Dave Derington, Education Services, enterprise training, LearnExperts, learning fabric, learning investment, Learning Outcomes, modular learning, training packages, usage data
In the last episode of the CELab podcast, co-host Dave Derington explored the profound shifts redefining the learning landscape—from the legacy of transactional, revenue-generating education services to agile, outcome-driven customer enablement. Customer Education and Education…
CELab – Ep 168 – Customer Education and Education Services – The Future of Learning in B2B SaaS – Part 1
- October 29, 2025
- Tagged as: Adoption, B2B SaaS, Customer Education, Customer Success, Dave Derington, Education Services, Enablement, Instructional Design, instructor-led training, learning management systems, learning modalities, neuroplasticity, on-demand learning, revenue vs outcomes, SaaS, Scale, subscription economy, training programs
What does the future hold for Customer Education in the ever-evolving world of B2B SaaS? In this solo episode, CELab co-founder and host Dave Derington explores the profound shifts redefining the learning landscape—from the legacy of transactional,…
In this episode of CELab, we welcome Nick Mehta and Erica Kuhl to talk about Skilljar by Gainsight! We discuss the integration of their platforms and the future of Customer Education. We explore the importance…
CELab – Ep 159 – Pulse 2025 Customer Education Recap: AI, Scaling, and Digital Success
- June 19, 2025
- Tagged as: Adam Avramescu, AI integration, Apple podcasts, audience engagement, community platform, content creation, Customer Education, customer engagement, Customer Experience, customer success lifecycle, customer success operating system, customer success strategy, customer success tools., Dave Derington, deeper learning, digital customer success, digital programs, education community, Gainsight Pulse, Integration, learning ecosystem, LinkedIn, Platforms, podcast website, positive review, processes, Product Adoption, rewards, scaled programs, show notes, Skilljar acquisition, theme music
In this electrifying episode of CELab, Adam and Dave take the opportunity to share insights and learnings from Gainsight Pulse 2025, unpacking the transformative landscape of customer education and digital success. Through candid conversations and…
CELab – Ep 158 – Jeremy Davis at Cloudshare – Virtual Labs: The Game-Changer in Customer Education Technology
- June 6, 2025
- Tagged as: AI automation, Cloudshare, Customer Education, customer journey, Customer Retention, Customer Success, Dave Derington, hands-on training, Instructional Design, Jeremy Davis, operational efficiency, Product Marketing, scalable programs, self-paced training, training impact, virtual environment, virtual labs
In this episode, we sit down with Jeremy Davis from Cloudshare to explore the transformative world of virtual labs in customer education. Discover how cutting-edge technology is reshaping training approaches, making learning more accessible, efficient,…
In this dynamic episode of CELab, Todd Kirk from BrainStorm joins with Dave Derington for a dive deep into the complex world of customer education, unveiling the “Two-Hump Problem”! What’s that, you say? It’s a…
In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and partner training. They explore the evolution of NetExam, the importance of…
